Frequently Asked Questions

We have compiled a number of frenqently asked questions that you may find helpful.

1.How successful will you be getting my bank charges back?

To date the banks have not been successful in defending a single claim. We cannot guarantee we will win but we have not lost yet!

2.Can I recover my own bank charges back?

Yes you can.

In fact it is not an extremely complicated claim, really just a time consuming one. There are many websites with template letters and forums to help you bring the claim yourself, such as www.moneysavingexpert.com. Alternatively you could seek redress through the financial ombudsman who is both independent and free.

You should always consider alternatives before entering into a contract with any firm.

3.How much will it cost me?

We charge 25% of charges recovered.

If proceedings are necessary and issue fee and an allocation fee may be payable but these are 100% recoverable against the banks on successful claims.

4.What if you are not able to recover my bank charges?

We work on a no-win-no-fee - a charge will be made for Work in progress should instructions be withdrawn after the 14 day cooling off period at a rate of £100.00 per hour and £10.00 per letter or call made or recieved. Should instructions not be withdrawn either explicitly or by virtue of failing to provide instructions, no charge will be made unless the claim is succesfull and then only at the rate specifically agreed. basis. If we are not successful in your claim, you do not pay us anything. Not a penny.

5.What details do I need to send to you?

All we need to begin with is your Full name and address.

6.Do you have any more information you can send me?

Yes. We will send you one of our Welcome Packs. This contains all the information you need and the instruction forms for you to sign and return.

We will then start your claim immediately.

7.Why do I need to send my bank statements to you?

In order to fully calculate the amount of recoverable charges, and add the applicable interest we need to know the date and amount of each and every charge.
We then give this information to the banks or to the Court when issuing.

This form the basis of your claim and all the information we need is in your bank statements.

8.What privacy procedures do you implement?

All information is kept secure and in accordance with Data Protection legislation. Please see our Privacy Policy for further details.

9. How long does it take?

We endeavor to complete your claim as soon as possible. Claims take on average around four months but if proceedings are necessary then this could take a little longer.

10. Do I need to open a new account?

Most banks will not close your account if you make a claim. However as you are disagreeing with the terms and conditions of the account, it is something the bank would be within its rights to do.

Accordingly we do advise that claimants open alternative bank accounts just in case. This also takes the power away from the bank if they choose to use the threat of closing your account as a way of scaring people away.

11. Does it apply to other contracts?

The current decision applies to all consumer contracts, such as bank accounts, credit cards, store cards, mortgages, loans et cetera.

What will you do with the money we recover for you?